Website FAQ

Everything you need to know about using Sapt Vachan

How do I create a profile on Sapt Vachan? â–¼

Click Register and complete the step-by-step form — basic details, religion & community, education & profession, location, and a profile photo. Registration is free and takes only a few minutes. After you submit, our team reviews your profile before it appears in search (usually within 24-48 hours).

When will my profile go live after registration? â–¼

Every new profile is manually reviewed by our team before it appears in search. This helps reduce fake and incomplete profiles. Review usually takes 24-48 hours. Until approved, you can log in and edit your profile from the Dashboard, but other members cannot see you in search yet.

Is Sapt Vachan free to use? â–¼

Yes. Basic registration, profile creation, and browsing are free. Premium and Elite plans unlock advanced features such as priority listing, AI matches, verified chat, and dedicated relationship support.

Can parents register on behalf of their son or daughter? â–¼

Absolutely. Many families search together on Sapt Vachan. During registration you can indicate whether the profile is for yourself or a family member, and add parent or guardian contact details.

How does AI matching work? â–¼

Our AI Matches consider religion, community, location, education, profession, age preferences, and profile completeness. Visit the AI Matches page to see compatibility scores and suggested profiles.

How do I know if a profile is verified? â–¼

Profiles with a green Verified ✓ tick have completed platform verification steps (such as phone/email or document checks where applicable). Verification does not guarantee complete accuracy of all information. Users should conduct their own due diligence before marriage decisions.

How do I send interest to someone? â–¼

Browse profiles on the Search page or through AI Matches. Click Send Interest on a profile card. The member will see your interest in their Dashboard and can accept or decline.

When can I start chatting with a match? â–¼

Chat is available to verified, paid members. Once your membership is active and your profile is verified, you can start conversations from the Chat page with members who have accepted your interest.

How does profile photo privacy work? â–¼

You control photo visibility from your dashboard: Public (visible to all), Hidden (blurred until you approve), or On Request (members must request access). Change this anytime in profile settings.

Is my personal information safe? â–¼

Yes. We take privacy seriously. Your data is never sold to third parties. You choose what appears on your profile, and our team monitors for suspicious activity. Read our Privacy Policy for full details.

How do I report a fake or suspicious profile? â–¼

Open any profile and click the Report button (login required). Choose a reason — fake profile, fraud, harassment, already married, underage, and more. Reports are saved to our admin team and reviewed within 24-48 hours. You can also email support@saptvachan.com with the profile ID and screenshots.

Can I delete my account? â–¼

Yes. Go to Dashboard → Settings and choose delete account. All personal data is permanently removed from our servers within 30 days.

👑 Elite Matrimony

Elite Matrimony FAQ

Premium matchmaking for discerning families and professionals

What is Elite Matrimony on Sapt Vachan? â–¼

Elite Matrimony is our premium tier for professionals, business families, and NRIs seeking discreet, high-quality matchmaking. It includes curated profiles, a dedicated relationship manager, income verification, and priority visibility among elite members.

Who is eligible for Elite membership? â–¼

Elite membership is designed for well-educated professionals, entrepreneurs, and families seeking matches of similar social and professional standing. Applicants must complete full profile verification and meet our Elite criteria. Visit Elite Matrimony to learn more.

What plans are available and how do I subscribe? â–¼

Premium and Elite plans are on Premium Plans and Elite Matrimony. Choose a plan and pay securely via Razorpay (UPI, card, or net banking). Membership activates automatically after successful payment.

How does payment verification work? â–¼

Online payments are processed through Razorpay. After a successful transaction, your plan is verified automatically and premium/Elite features unlock on your dashboard. For payment issues, email support@saptvachan.com with your transaction ID.

What is a dedicated relationship manager? â–¼

Elite members are assigned a personal relationship manager who understands your preferences, shortlists suitable profiles, coordinates introductions, and provides guidance throughout your search — with complete confidentiality.

What are curated matchups? â–¼

Instead of browsing thousands of profiles alone, your relationship manager hand-picks matches aligned with your family background, education, profession, and lifestyle. Curated matchups appear on your dashboard and in AI Matches with higher compatibility scores.

Is income and background verification included? â–¼

Yes. Elite profiles undergo enhanced verification including income proof, education credentials, and professional background checks. Verified Elite members display a premium tick, giving families greater confidence in every introduction.

How is privacy handled for Elite members? â–¼

Elite profiles can be set to confidential mode — visible only to other verified Elite members or by manager invitation. Photos, contact details, and family information are never shared without your explicit approval.

How do I contact Elite support? â–¼

Elite members receive priority support. Email elite@saptvachan.com or call our Elite helpline at +91 98765 43210 (Mon–Sat, 10 AM – 7 PM IST). You can also reach us via WhatsApp using the button on any page.

Ready for a premium experience? Explore Elite Matrimony

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